What does "satisfaction guaranteed" really mean?

Author: Mosquito Squad of Wilmington

Here at Mosquito Squad, we back each and every one of our services with a 100% satisfaction guarantee, or your money back.

But what does that really mean?

Many companies will make the same claim, but if customers tell them they’re not happy with their service, oftentimes the company will ask plenty of questions as though the customer is somehow at fault, or downright argue with unhappy customers before issuing a refund or additional service. (Yes, this happens.)

But not with Mosquito Squad. We firmly stand behind the effectiveness of our products and pride ourselves on our quality service. Which means, that if you get a barrier treatment, special event treatment, tick control treatment, or any other service and don’t think it’s as effective as it should have been, just give us a call and we’ll come back out and administer an additional treatment for free, no questions asked. If you don’t want another treatment and are simply unhappy, we’ll refund your money without giving you a hassle about it. Nothing is greater than our passion for customer service excellence.

It doesn’t matter if you’re a long-time customer or a brand new one, we want our customers to be happy, bug-bite free, and protected from vector-borne illnesses. We’ll do whatever we can to make it right, because that’s who we are. Mosquito Squad is the most trusted name in mosquito and tick control for a reason. So call Mosquito Squad of Wilmington for up to 90% fewer biting bugs in your yard for three weeks at a time, or your money back — guaranteed. We mean it when we say, “No bugs, no bites, no kidding.” We look forward to helping you take back your yard!