Last week brought the majority of our Mosquito Squad owners all under one roof. The Outdoor Living Brands annual meeting took place in Charleston, South Carolina and included two and half days of meetings on everything from sales and marketing to technology and business management.
The energy in the Mosquito Squad room was great and truly solidified that it is much more than a mosquito control company. The local owners are so passionate about what they do and want to be different than other companies out there. And they are different!
Customer service has always driven the Mosquito Squad system. Not only do we want to rid our clients’ yards of mosquitoes, but we want to do it promptly and professionally. Mosquito Squad owners from all over country shared how they go above and beyond the expected and make it exceptional. Our clients were the centerpiece of the meeting: “how can we improve their experience with our brand?” From peer panels and group discussions, it was all about our clients.
Another part of the annual meeting that stood out to me centered around our partnership with Malaria No More. Malaria No More, if you aren’t aware, is a GREAT organization whose goal is to end malaria deaths in Africa by 2015. When they started their mission, a child died in Africa from malaria every thirty seconds. Now, it has cut in half down to a minute, but there is still a ton of work to be done. At the annual meeting, our franchisees discussed how they can do more. They understand the importance of giving back, both locally and internationally.
When you are considering working with a professional mosquito control company, I hope you consider the wonderful owners I have the pleasure of working with everyday. They are passionate about providing their clients with outdoor living spaces they can truly enjoy.